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Frequently Asked Questions

What is an Electronic License?

An electronic license is directly delivered to you via email, containing the installation program. This allows you to promptly use Microsoft products immediately after placing an order. You won't have to wait for a CD or USB to be shipped to you.


Why are you cheaper than the Microsoft Store? How can you prove the authenticity of your software?

We are certified Microsoft Gold Partners. You can find our company's Microsoft Certified Gold Partner website at the top left corner of our store's homepage. Feel free to verify it. The reason for our lower prices compared to Microsoft is that we enter into a sales agreement with Microsoft each year, allowing us to obtain discounted prices through larger quantities.


How do you handle returns?

We offer hassle-free returns, even without a specific reason, as long as our license remains unused. If you encounter any issues during usage, please contact our customer service. If our customer service is unable to resolve your problem, we also support returns.


I haven't received an email and can't access my email account. What should I do?

We typically send the email within 30 minutes after you place your order. If you don't receive the email, please contact our customer service. In case you can't log in to your email account, please provide an alternate email address to our customer service. We recommend using a commonly used email address to avoid any unpleasant shopping experiences.


I haven't installed the product yet after receiving it, and I'm uncertain if it has been successfully activated.

If you have any inquiries or concerns, please do not hesitate to reach out to our customer service. Our dedicated team will address them promptly upon receiving your message.